ESTAR F.A.Q - EstarGM.COM

BUY GOLD

FAQ

MEMBERSHIP

Q:Is there any advantage to register as a ESTAR Member ?

yes, once you become ESTAR Member,will enjoy 3% discount of your order immediately,and the Member Discount and Coupons can be used together to increase your discount.

Q:What is the Integral,what's its role ?

Each of your consumption will increase your Integral,the more Integral your get,the more discount you will enjoy,also it will be used to exchange gifts in the near future,the detailed information ,we will publish on the website in near future.

ORDER

Q: Where is my order number?

A: You will be offered an order number after checkout, and we will send you an email including an order ID in it. You may use this number to track your order. For additional information just feel free to contact our Customer Service.

Q: How do I check on the status of my order?

If your are ESTAR Member,login your account and click "My Gold Order",you will see the status of your order,or enter your order ID and e-mail to "Check Your Order "column,also can see the status of your order.

Q:Must I make a confirmation with each of my orders ?

No,not every time, we must to make a confirmation with you for the following reason.

1. When you placed an order on our site for first time.

2. If your character name,server or payment account info changed.

COUPONS

Q: How can I get a coupon for my order?

You can always enjoy a lower price by using a coupon. Please pay attention to ESTAR promotional information and news. You may also find ESTAR official coupon and discount codes shared on some coupon sites.

Q: Are there discounts for large orders?

YES. Please contact us via email or our Live Help for large order discounts. Additionally, If the Order amount is more than $1000, we recommend you use Money Order or Wire Tranfer as the payment method for bulk order.

Q: Does the Coupons apply to all products on the site?

The answer is no,a Coupon can only be used for one or a few products which we had specified.

DELIVERY

Q: How long does delivery take?

This is a most concerned question. If your order is in stock we can usually deliver in 30 minutes. deliveries can occasionally take up to 2 hours or longer however depending on order volumes and game server traffic. And for large orders and also the orders of high demand servers and game , we suggest you check the stock on our live chat before you place the order in order to have a quick delivery. We hope every customer can have a quick and safe delivery and a good impression on our service.

Q: How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then mail it in game or log into the appropriate game and contact the character specified on the order form. If our delivery team is unable to make contact, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

Q: Should I contact you for trade once I make the order successfully?

Once we received your order, we will send you an email or phone call to notify you. You could wait for our email or phone call as well for trade notification. Usually, we need arrange the delivery with order queue. Thus please kindly allow us some time to prepare for you till we notify you for trade via email or phone call.

Q: Why should I wait in the game for such a long time but no one contacts me?

Since many customers login the game for delivery, our game developers need arrange and do delivery one by one, which may cause the delay. Please stay in game patiently. Our game developer will PM/whisper you as soon as possible.

Q: After the delivery in game, your game developer asked the gold/item back immediately. And he said that is for system record, he will send me more gold/item as gift. Why?

We assure you that please DO NOT SEND ANY GOLD/ITEM BACK to anyone in game once you received it successfully. It must be some cheater pretended to be our game developer for your gold/item. Just remember do not send it back to anyone at any time. Or we will not do any compensation for that kind of loss. Please be aware of such issue.

PAYMENT

Q: What kind of payment methods do you accept?

ESTAR accept numerous safe payment methods by PayPal, Credit Card, Moneybookers, Money Order and Wire Transfer in U.S. dollar, Euro, Great Britain Pound, Australian dollar, Canadian dollar and Japanese yen. Please note payment with confirmed billing address and optional verified buyer status will help your order be processed faster.

1.PayPal:

PayPal is the most commonly used and payment gateway for secure and convenient worldwide online payments.

We accept orders under USD$1000 paid by PayPal.

2.Credit Cards:

We accept Credit Card (Visa, MasterCard, AmEx, and Discover) through PayPal. PayPal allows for secure payments by Credit Card.

We accept orders under USD$500 paid by Credit Card (through PayPal).

3.Moneybookers:

We accept payments from both Moneybookers eWallet and Credit Card (Visa and MasterCard) through Moneybookers.

We accept orders under USD $1000 paid by Moneybookers eWallet or Credit Card through Moneybookers.

4.Money Order:

To place an order using a Money Order or Personal Check. Please note that payment made by check must be cleared before we can deliver your order. Once the check has cleared, your order will be processed immediately. There is no order amount limit for this payment option.

5.Wire Transfer:

Wire Transfer is used to accept large order. It will take a few days for us to receive your payment. Once the payment has cleared, your order will be processed immediately.

Q: Credit Card Cannot Be Used for PayPal Payment Error

When purchasing or buying products and services online, PayPal is one of the most commonly used payment gateway used by the e-commerce sites to allow customer to pay for the invoices.

However, when users attempt to make a payment by using credit card without logging in to PayPal account, occasionally PayPal will reject, or doesn't accept the credit card users desired to use with the following error message:

"The credit card you entered cannot be used for this payment. Please enter a different credit card number."

Here's some explanations and possible resolutions that suggested by users on Internet.

1.Credit Card Is Linked or Associated with a PayPal Account

Many believes the credit card is not accepted by PayPal when using it not signing into PayPal account is that the credit card is already been used in a PayPal account. If you're using a credit card that's linked or assigned to a PayPal account, try login to PayPal during payment process. You can change the source of fund to make the payment after logged in to use credit card instead of PayPal balance.

2.Credit Card Is Previously Used in PayPal Account or Assigned in Closed PayPal Account

PayPal remembers a credit card details even when it's already been removed from the account. The information also been remembered even if PayPal account which linked to the credit card is closed and deleted. In this case, try another credit card, or assigned the credit card to a PayPal account, and pay with account logged in.

3.PayPal Limit on Non-Member Credit Card Usage

According to PayPal source, there is a limit based on the number of times, the amount of the transactions, the type of merchandise being sold that a credit card can be used within the system without having to verify ownership by opening an account. The restriction is for security and fraud protection reasons. There is no workaround to this limitation, but you should be able to use another credit card. If there is problem, try using another email address. Else, register an PayPal account.

4.Credit Card or Email Address Raises Flag in the Transaction

Closely link to reasons above, where some part of the transaction raises flag on the server that stop the payment. Two possible flags are on credit card or email address. Try changing either credit card or e-mail address or both when attempting to pay again.

5.Cookies Problem

Try using another web browser and/or delete cookies and attempt to pay with PayPal gateway using credit card again.

6.Credit Card Is Not Confirmed in Account

Contrary to some of the reasons above, if the credit card has been linked to an account, but not yet confirmed, try to complete all credit card information such as Card Verification Number or Security Code, and confirm the card by entering the PayPal code shown on the credit card statement on special refundable charge by PayPal.

In all case, the problem won't arise if you add the Cedit Card to PayPal account, and use it as funding source to pay the transaction through PayPal account.

REFUND

Q: Refund Policy

In case we do not fulfill a customer's order on time or the customer does not want to keep the order any more, the customer can ask for a full or partial refund at any time.

Refund Procedure

Please firstly send us an email to sale@estargm.com or contact our 24/7 Live Chat with your requirement. We will check your order as soon as we get your request and reply you in 1 to 6 hours.

OTHER

Q: Your Live Chat is on but you are not responding. What's wrong?

Sometimes our Customer Sevice Reprsentatives are all busy dealing with every customers' problems, and could not respond you in short time, please bear with us. We will respond to you as soon as possible. You may also email your Inquiries or requests to us if you are having difficulties in messaging us, and we would reply your letter in 1 to 12 hours after we got your email.